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I made the booking two days in advance, and the travel agency reconfirmed the booking via email and WhatsApp one day before my departure date (see screenshot). Their service was professional, responsive and accommodating. My pick-up point in Hoi An was at the Agribank ATM on 255 Cui DI Street which was pretty easy to find as it was near the wet market (see Google map screenshot)! I also checked if they could drop me off at my Danang hotel which was located along the main road, and they easily accommodated my request! The whole ride for me took less than an hour. Just an area for improvement, the pick-up time was at 4pm and the shuttle only arrived at 4:15pm, perhaps they could give a more accurate estimated arrival time on day based on their bookings as I suspected the shuttle left the old town at 4pm. Other than this, everything was good, the shuttle was comfortable (maybe a little stuffy but that was sorted out once the window was opened) and the driver drove very well and safely. This service is great for solo travellers and I will use it again.

The pick-up was smooth. It seemed that the driver waited for the guest for a while (but he didn't come later). The driver drove very well and drove me directly to the accommodation after arriving in Hoi An. I was very satisfied:) Thank you very much for your excellent service

I traveled alone this time, so I used the shuttle for all my transportation and it was very convenient. It was affordable, cool, and great.

Although I had booked a transfer point, the travel agency staff were very nice and helped me see if the place I was staying was on their shuttle bus route, which saved me 5 minutes of walking. Remember to arrive early because they All on time.

this was an excellent transfer. Arrived 15mins early at our hotel to pick us up and dropped us directly to the departures section of the da nang airport. I recommend using this service when transferring between Hoi an and da nang