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The agent will arrange a time for you to get on the bus at the location you pick. just contact them through WhatsApp.

very helpful. helped change the pickup point of a return trip to my new hotel due to flooding. Response very quick

Da Nang City-->Hoi An. When making the reservation, I marked it as available for reservation through KakaoTalk, so I was reassured that they confirmed the pickup and drop-off points in advance the day before. The pickup was from the Cham Museum parking lot, and the pickup point was easy to find. The driver was really, really kind. It rained a lot, so I was worried about walking to the hotel, but they dropped me off on the main road right in front of the hotel even though it wasn't the drop-off point. I was so grateful^^ I made another reservation for the day I return to Da Nang, but I hope it's the same driver that time. It was much cheaper than taking a Grab taxi to Hoi An. I think Koreans can make a reservation without worrying too much.

convenient the local partner of klook agree to pick me up instead of me going to their office. they assist you through chat. the driver calls your name to make your where will be your drop point. mine at a la carte hotel da nang.

my flight was delayed 2 times, but Berri Ann gave a solution by changing the pick-up time. communication via WhatsApp was very easy, and the driver took me to the hotel. the car was nice and clean, the driver was friendly. thank you.